Shipping + Returns
Shipping within CANADA and the USA:
Within Canada, all packages are shipped via the most economical method. Estimated delivery is within 3-7 business days for most addresses. If your order is greater than $150 before taxes and after discounts, shipping charge is FREE. If your order is less than $150 before taxes and after discounts, shipping is a $10.00 flat rate. Please note that for remote areas or for particularly heavy packages, extra charges may apply. You will be contacted by email if this is the case.
We do not offer local pick-ups any longer.
International Shipping (Outside of Canada & U.S.A.):
We do ship outside internationally. Please check the calculated rates based on the size and the weight of your order at checkout.
Customs, Duties & Import Fees:
Shipping and handling charges do not include any customs fees or duties or taxes placed on the package. These charges are the responsibility of the purchaser. Customs forms will be filled out with the actual total cost of your order and with an accurate description of the products ordered.
We do not take any responsibility for lost or stolen parcels. We will provide any tracking information that we have for your parcel and aid you in launching an investigation with Canada Post or other carrier for your parcel. However, we cannot reimburse you the cost for any lost parcels or re-send you your fabric.
RETURNS & REFUNDS:
If the return occurs only from changing mind or making mistake, we don't give refunds. If you have received incorrect, damaged items, please contact us within 7 days of receiving your order to let us know about your return. Return it to us within 14 days of purchase to receive a full refund (not including original shipping charges). Please note that any product returned must be unused.
Mail the products to the address below:
Two O Nine Fabric Studio
209 - 8645 160 St.
Surrey BC V4N 1G4